You’ve already made a good impression by telephone – now’s the time to drive it home with a great first meeting. Meeting a client face to face gives you the opportunity to showcase your integrity and professionalism. Homeowners are busy looking for cues to determine how well you will work together. It all starts with communication, even before you step onto a homeowner’s front porch. So before you meet your future client and step onto their property, here is a short list of DOs and DON’Ts.

1. Always answer your phone with energy and a smile on your face, not to mention with a professional attitude. Homeowners want to work with happy contractors who are polite and professional.
2. When an appointment is scheduled, don’t forget to confirm that both homeowners will be there: no “one-leggers” if possible. This is to ensure that concerns and questions from all parties will be answered directly by you. More importantly, it enables you to close the job on the spot.
3. Inform the homeowners that you will be sending an email with your contact information. This way, if anything changes on their end, they will be able to inform you ahead of time. When you send the email, confirm the estimate details, including the day, time, and length of the appointment. Also, thank the homeowners for the opportunity to earn their business. As a whole, this email communicates more about what you do, proving that you’re prompt and professional at the same time.
4. Call before you show to confirm they are there. If you are ever running late, even by just 1 minute, call 15-20 minutes beforehand to let them know.
5. If anything changes in your schedule, remember to just communicate with your potential client. Communication is key!

Tags: contractor meeting, meeting, meeting tips

This entry was posted on Thursday, May 15th, 2008 at 1:55 pm and is filed under Lead Management. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.