Check In with Prospective Clients Before They Check Out on You
The remodeling market has changed. The trend has moved from contractors turning work down to contractors searching for steady work. Despite the current slump, the remodeling industry is expected to remain relatively strong in the upcoming decade. Nonetheless, many contractors need a short-term solution. Not many can afford to simply take a few years off. In response to current needs, says Jonathan Sweet, senior editor for Professional Remodeler, it is vital that contractors are not afraid to pick up the phone.
This does not mean blatant solicitation. It is a matter of keeping in touch with past clients, making sure that your craftsmanship is holding up and satisfaction levels remain high. It makes perfect sense. In slow times, it is the contractors who build and maintain a relationship with clients that keep working. Despite the economy, many of the homeowners who could afford a new kitchen last year can afford a new bathroom this year and, considering the heightened competition for jobs, communication with clients is likely your best bet.
Not only does this facilitate repeat business, but it will also improve the likelihood of recommendations to friends and family. A homeowner with solid confidence in their contractor is more likely to give a project the green light. There is no doubt that times are tough; all the more reason for checking in before your work checks out.


October 23rd, 2008 at 2:18 pm
[...] up the phone. We’ve touched on this before. Keeping in touch with clients during the job and after the work is done will instill trust and [...]