In today’s tight market it can be pretty hard to win a contract. Some numbers on a piece of paper usually won’t cut it anymore. Homeowners may be apprehensive and looking for the best deal but they also need reassurance that their contractor will do a professional and timely job. With that in mind here are 10 things we think homeowners are looking for in a contractor. Holding as many of these winning characteristics as possible will be tantamount to winning bids in the current recession.

1. Confidence. Of course the way in which you carry yourself is important. Many homeowners are already tentative about new remodeling projects, so the last thing they want is a contractor is unsure of himself.
2. Knowledge. There’s no need to know everything, but homeowners will have a lot of questions and those contractors who can adequately answer them on the spot will move to the front of the line.
3. References. Any blog similar to this one, but geared toward homeowners, would have references very high on a list of 10 things to look for in a contractor…and for good reason. In an age of high competitiveness as we have now, getting some sense of a contractor’s past performance is key.
4. History. That leads us to history. If you had a choice between the new kid and the contractor who’d been in the business for 30 years, who would you choose? This is not meant to discourage new contractors. By no means, even the youngest remodeling contractors have likely had several years of experience under the tutelage of a tested predecessor; you just may have to sell yourself on other counts. For time-tested remodelers, having a long history shows endurance and commitment.
5. Thinking on your feet. With budgets and time frames often tight in remodeling, a contractor who remains calm and composed under pressure and can address problems accurately as they arise will garner a second look from homeowners. (more…)

This may be one of the scariest New Years on record for business owners. The downward trend in housing and retail continues and even the President admits that it will likely get worse before getting any better. While times aren’t looking too dark for remodeling contractors, it may be time to cinch the proverbial belt a bit.

That may translate into a reassessment of company goals. Setting goals is essential to a successful business, especially in the hardest of times. Simply set feasible goals.

If your goal is to top last year’s sales or profits, you must ask yourself if that really is the wisest goal in the midst of an economic slump that has spread well beyond the housing industry alone. Instead, calculate what money you need to make, what items you can do without or must have, and a few reasonable perks you want to give yourself or your employees. Then figure out how you go about getting those things, whether it be a dollar amount or a certain number of contracts or whatever. But make this your goal and then head out there to achieve it.

Consider gathering your employees for a company meeting. Lay out the goals in front of them. Create an incentive that goes something like this: If we can reach this level, we all get this bonus. If we reach this different level, we all get this. And so on. Hard times are good times for pooling resources. And remember that just as sure as you want to make money, your employees want to keep their jobs. (more…)